Product information

+ What are your candles made from?

All our candles are made with 100% natural soy wax and the highest quality fragrance oils. Our wicks are natural cotton and paper braided making our products vegan friendly and natural

+ What is so special about soy wax?

Soy wax is a renewable source of wax and provides a cleaner burn with less soot than parafin alternatives. Our soy wax is parabin free and non toxic. It is also biodegradable, burns for longer and has an excellent scent throw

+ What is the burn time on your candles?

Our medium sized candles burn for up to 30 hours

Candle Care and Instructions

+ How do I need to trim the wick?

When you receive your candle, the wick will already be trimmed to 5mm for optimal burn performance. In order to maintain burn performance throughout the life of your candle it is important to trim your wicks to approximately 5mm before every subsequent burn. This helps to control the amount of fuel the candle burns and ensures that you will get the best scent throw and burn pool

+ How long should I burn my candle for?

For your candle's first burn we recommend an initial burn time of 2-3 hours. This will allow a sufficient melt pool to develop. You should never burn your candle for more than 4 hours at a time

+ After burning, why does my candle look different?

Soy wax burns differently to other waxes. Sometimes after a burn, the candle may appear to have an uneven surface texture. This is purely cosmetic and does not affect the performance of your candle. It is a characteristic of soy wax

+ What should I do with my empty candle jar?

Don't throw it away! Our candle jars are totally reusable. Why not turn it into a pen pot or bathroom storage jar? Maybe you can make your own candles? We would love to see what you do with your jars so be sure to upload your photos to social media using the hashtag #reuselakelandlights

Payment

+ What forms of payment do you accept?

We accept all major debit and credit cards as well as PayPal

+ Do you accept PayPal?

Yes! Just choose this option at checkout

+ Is my information secure and private?

Yes. We do not keep any personal or payment information. Our payments are handled securely by Stripe and PayPal who are both PCI Service Provider Level 1 offering the highest grade of payment security

Shipping & Delivery

+ Where do you ship to?

We ship to the United Kingdom using Royal Mail First Class. We also ship internationally using Royal Mail. For full information on shipping please click here

+ How much is shipping?

Shipping rates are calculated at check out and depend on the weight and size of your order. For custom or large orders, please contact us so we can provide you with a custom shipping quote

+ what packaging do you use to ship your candles?

All our candles come in their own individual protective boxes made from craft cardboard. Each candle box is then packaged in further cardboard packaging along with protective fill to ensure your candle arrives in perfect condition. We aim to use recyclable packaging and sometimes choose to recycle packaging that we receive from our own suppliers to lower our environmental impact. Where possible we avoid all plastic packaging

Wholesale

+ Do you offer wholesale?

Yes! Please contact us here or via email to hello@lakelandlights.co.uk