FAQs

Product Information

All our candles are made with 100% natural soy wax and the highest quality fragrance oils. Our wicks are natural cotton and paper braided making our products vegan friendly and natural

Soy wax is a renewable source of wax and provides a cleaner burn with less soot than parafin alternatives. Our soy wax is parabin free and non toxic. It is also biodegradable, burns for longer and has an excellent scent throw

We offer two sizes of candles. One size that burns for up to 30 hours and one size that burns for up to 45 hours

CANDLE CARE AND INSTRUCTIONS

When you receive your candle, the wick will already be trimmed to 5mm for optimal burn performance. In order to maintain burn performance throughout the life of your candle it is important to trim your wicks to approximately 5mm before every subsequent burn. This helps to control the amount of fuel the candle burns and ensures that you will get the best scent throw and burn pool

For your candle's first burn we recommend an initial burn time of at least 2-3 hours for the 30 hour candles and 3-4 hours for the 45 hour candles. This will allow a sufficient melt pool to develop. You should never burn your candle for more than 4 hours at a time. Candles usually reach their full melt pool after 3-4 separate burns so it's important to give them a bit of time! As the wax melts lower into the jar, the jar will warm up and help melt any excess wax ensuring a nice even burn

Soy wax burns differently to other waxes. Sometimes after a burn, the candle may appear to have an uneven surface texture. This is purely cosmetic and does not affect the performance of your candle. It is a characteristic of soy wax

Don't throw it away! Our candle jars are totally reusable. Why not turn it into a pen pot or bathroom storage jar? Maybe you can make your own candles? We would love to see what you do with your jars so be sure to upload your photos to social media using the hashtag #reuselakelandlights

PAYMENT

We accept all major debit and credit cards. We also accept payment via Apple Pay, Google Pay and Shop Pay

Yes. We do not keep any personal or payment information. Our payments are handled securely by Shopify who are both PCI Service Provider Level 1 offering the highest grade of payment security

SHIPPING & DELIVERY

We ship to the United Kingdom using Royal Mail First Class. We also ship internationally using Royal Mail. For full information on shipping please click here

Shipping rates are calculated at check out and depend on the weight and size of your order. For custom or large orders, please contact us so we can provide you with a custom shipping quote

All our candles come in their own individual protective boxes made from kraft cardboard. Each candle box is then packaged in further cardboard packaging along with protective fill to ensure your candle arrives in perfect condition. We aim to use recyclable packaging and sometimes choose to recycle packaging that we receive from our own suppliers to lower our environmental impact. Where possible we avoid all plastic packaging

WHOLESALE

Yes! Please contact us here or via email to hello@lakelandlights.co.uk